Legal notice

Distributors

SPIRAL

Administrative Director

Kayoko Takahashi

Address

〒150-0001
Nagata Building A.1, 3-27-17 Jingumae, Shibuya-ku, Tokyo

Phone number

03-3479-1262

Email Address

shop@spiral-toy.com

URL

https://spiral-toy.com

Necessary charges other than for products

■ Courier service(Sagawa Express)
Shipping charges are as follows
・Honshu：600yen
・ Hokkaido・Shikoku・ Kyushu：900yen
・Okinawa：Sagawa Express pay-on-delivery

■Cash on delivery fee
The cash on delivery handling charges are as follows
The amount of your order
Less than 10,000 yen：330yen(tax included )
Less than 30,000 yen：440yen(tax included )
Less than 100,000yen：660yen(tax included )
100,000yen or more：1,100yen(tax included )

How to order

When you find an item you wish to purchase, click the “Add to basket” button on the product page.

⇒Go to shopping cart
You can increase or decrease the quantity in the shopping cart. Please change the quantity and press the “Change” button.
If you have any requests regarding your order, please write them in the remarks field in the shopping cart.
Please specify the delivery date and time in the “Delivery date and time” field on the cart screen.
When you have finished shopping, please check the details of your order and press the “Proceed to Purchase” button.

⇒Enter order information and shipping address information
Please enter your information (e.g., order holder, shipping address, etc.)

⇒Select shipping and payment methods
Please check the shipping method and select your payment method.

⇒Go to Final Confirmation Page
Please make a final confirmation and press the “Order Completion Page” button.

⇒Shopping Complete
Thank you for your order. You will receive an order confirmation e-mail, please check it, if you have not received the e-mail after waiting for one hour, please purchase again or contact us by phone, fax or e-mail.

Payment Method

Credit card payment, googlePay, applePay, bank transfer, and cash on delivery are available.
■About cash on delivery
If you choose cash on delivery as your payment method, the cash on delivery fee will not be automatically calculated.
After your order is placed, our staff will check your order, add the cash on delivery fee, and notify you by e-mail.
■Bank transfer
Please make your payment to the following address.
・Bank account

Bank： Mizuho Bank
Branch： Aoyama Branch
Current account：2832751
Name：SPIRAL　Kayoko Takahashi

Please transfer the money within 7 days after the order is placed.
After confirming the transfer of funds, we will ship the product.
Transfer fees are the responsibility of the customer. Please pay separately.

Payment due

■bank transfer
Please transfer the money within 7 days after the order is placed.
■Cash on delivery
Please pay the delivery staff at the time of delivery.
■Credit card
The billing information will be reflected in the account associated with the payment when the order is confirmed.
Please check your credit card company's customer account to confirm the billing information and the timing of the debit.

Delivery date

In-stock items will be shipped around 7 days after order confirmation (or after bank transfer in the case of bank transfer)
We will contact you separately if the product is out of stock.

Returns and Exchanges

We do not accept returns or refunds at the convenience of the customer. Many of our items are antique, vintage, or used, and may have stains, damages, or scratches that we do not notice. Some watches and clocks cannot be checked to see if they work or not. Even if we judge the item to be beautiful, you may not be able to judge it so, so please check the item until you are satisfied.

Handling of Secondhand Articles

Acquirer Name Kayoko Takahashi
Tokyo Metropolitan Public Safety Commission
　No.303321208198

Contact

Phone number：03-3479-1262
Manager：Kayoko Takahashi